FAQs

What is TOPIA?

TOPIA nicotine pouches are completely tobacco-free, smokeless and odourless, which means they can be used discreetly, anytime and anywhere. It is absorbed through the gums when placed under your lip. You don’t even need to suck or chew the pouches.

Is this snus?

No, this is not traditional snus. While TOPIA nicotine pouches are used in a similar way to traditional snus, there’s a key difference. Traditional snus contains tobacco, whereas TOPIA nicotine pouches are 100% tobacco-free.

Are nicotine pouches bad for your health?

There has been no research to suggest that nicotine pouches are harmful, unlike vaping and smoking. We also carry out rigorous quality control checks on all of our products.

What flavours and strengths is TOPIA available in?

You can enjoy TOPIA in Grape and Tropical Fruit flavours, with many more to come!

All TOPIA flavours currently come in two nicotine strengths. The strength of a nicotine pouch is shown by milligrams of nicotine per pouch (mg/pouch). To make it easier to understand we have categorised the nicotine strengths for you into Regular and Strong: ​

Regular: 6mg of nicotine per pouch.​

Strong: 10mg of nicotine per pouch.

How many pouches are in each pot?

You get 20 nicotine pouches in each pot of TOPIA.

How do I open the pot?

Run your nail, or even the pot lid, around the side label to break the perforation. Once broken, you can open the pot by squeezing the sides gently with your thumb and forefinger.

How do I use TOPIA?

Pop under your lip: Pop one of the soft, white nicotine pouches into your mouth, between the top (or bottom) lip and gums. Position the pouch to the side of your lip for a more comfortable fit.

Tingling sensation: You’ll feel a tingling sensation in your mouth. This usually lasts around 15 minutes.

Enjoy: Enjoy a fresh nicotine experience that lasts up to an hour. Use it anytime, anywhere.

Dispose responsibly: When you’re done with your nicotine pouch, dispose of it in the general waste or store in the top lid of the pot until you can do so. The container is widely recycled.

How long do nicotine pouches last?

You can enjoy nicotine pouches for up to 60 minutes, but you may want to keep them in for a shorter period of time, especially if you are new to the product. Use for a minimum of 5-10 minutes for maximum enjoyment.

Pouches can cause a mild tingling sensation even for experienced customers, so for new users we recommend you only leave the pouch in for the minimum amount of time and choose a pouch with lower nicotine content.

As you get more accustomed you can enjoy them for longer and adjust the nicotine strength as required.

What goes into TOPIA?

TOPIA contains nicotine, plant-based ingredients and flavourings. All pre-packed into small pouches.

Can I swallow it?

TOPIA is designed to be absorbed through the gums and should not be swallowed. If you swallow a pouch and feel unwell, seek medical advice with the pot or label at hand.

Where is my order?

You will receive your dispatch email within 1 business day of placing your order which will contain a link for you to track your parcel. You can also use the live chat option on our website to follow your order status updates. If you have any trouble with this, just let us know!

How do I apply for a refund?

If you would like to make a return, please email us at support@nictopia.co.uk within 14 days of receiving your order and we’ll be able to advise you on this process.

Can I cancel my order?

If you would like to cancel an order, you must email us as soon as possible at support@nictopia.co.uk with your order number and cancellation reason. We cannot guarantee we'll be able to cancel your order as it may have already been dispatched, but we'll try our best to do so. If a cancellation is possible, we'll return your funds back to your original payment method, otherwise we can advise you on the order return process to get you a refund.

Do you sell in wholesale quantities?

We do indeed! Please fill out our wholesale form here or email us directly at wholesale@nictopia.co.uk and someone will be in touch to discuss your requirements and see what we can do for you.

How can I get in contact?

You can fill out our contact form here, or email us directly at support@nictopia.co.uk and we'll get back to you as soon as possible. You can also use the live chat button on our website if you require a more immediate response.